Our Granddaughter, Ellie, had suffered from almost continuous bouts of tonsillitis which were affecting her school attendance and, as she had only started senior school last September, it was making things difficult for her. We saw Ms Cheang and she examined her and explained the procedure she would undertake without talking down to Ellie who is almost 12. The operation was carried out and Ellie can now sleep without snoring and she has much more energy. Ms Cheang and all the staff at the Nuffield Hospital, Tunbridge Wells looked after Ellie and all of us very well and the follow up consultation answered our few questions. Thank you to all.